

Frequently Asked Question
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What payment methods do you accept?
We accept credit/debit cards, Google Pay, and Shop Pay. -
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. -
Which countries do you ship to?
We ship only to the United States. -
How long does it take to receive my order?
Estimated delivery time is 7-10 business days after your order is placed. -
How can I track my order?
You will receive an email with a tracking number once your order has shipped. Tracking Page -
How does the return process work?
You can return items within 14 days of receipt, as long as they are in their original condition. - Refund Policy Page -
How can I contact customer service?
You can reach us by email at support@auraposh.com, by phone, or via our Contact Page. -
What should I do if my package is delayed or lost?
Please contact our customer service team immediately—we will assist you in resolving the issue.
FAQ
Frequently Asked Question
How can I contact customer support?
Our support team is available via email, Monday to Friday, from 9:00 AM to 5:00 PM (local time). For assistance, you can:
- at support@auraposh.com
- Contact Page for full contact details
We’re here to help and typically respond to emails within 1–2 business days.
How long does shipping take?
Our standard delivery time within the United States is 7–10 business days. This includes:
- Handling Time: 1–2 business days (Monday to Friday)
- Transit Time: 6–8 business days (Monday to Friday)
Once your order has shipped, you will receive an email with a tracking number. You can follow your package’s journey on our Tracking Page.
Can I return or exchange an item?
Yes! You have 14 days from the delivery date to request a return or exchange. Items must be unworn, with original tags and packaging.
What if I receive a damaged or incorrect item?
Sorry about that! Please contact us with your order number and a photo of the item — we’ll arrange a replacement or refund right away.